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Product Owner ITSM Tooling

Requisition ID: ENG00043495

Domain: Digital and IT/Analyst

Job type: Permanent

Schedule: Full-time

For our IT department, located in Brussels, EQUANS (the new name of ENGIE Solutions in Belgium) is looking for an experienced Product Owner ITSM Tooling (with a focus on ServiceNow) and willing to be part of an ongoing adventure.

As a Product Owner ITSM Tooling you are in charge of:

  • defining the appropriate organization for the portfolio you manage
  • agreeing upon the budget, necessary to have your scope managed in an agile way, mixing both day to day operations & application evolutions
  • managing the relations with the IT business representatives
  • defining its corresponding sourcing strategy
  • defining SLA’s, OLA’s, 3rd party contracts…
  • managing & reporting internally within IT
  • developing the appropriate roadmap of our ITSM tooling
  • define the priorities of our backlog and have it continuously delivered

In your role

  • you are part of the application delivery community, consisting around 30 persons
  • you hierarchically report within the Digital Platforms department, but your functional scope will be throughout the full IT division
  • you are considered as a senior delivery expert and as such have impact on our way of working
  • you are considered as an expert both in ITSM tooling as well as in IT processes. You are the linking pin to make sure that our IT processes & procedures are well translated into our ITSM tooling
  • your main focus is to have our ServiceNow platform evolve drastically in the upcoming years


Your skills and knowledge

  • ideally you have already managed an application as a Product Owner
    • your agile mindset makes it possible that that our ITSM tooling is continuously evolving
    • you are in charge of having the right mix of profiles in your (virtual) team in order to make this happen
  • you have a deep understanding of how IT operates, what kind of processes are needed to support its functioning and how this is to be translated into our portfolio of ITSM tools
  • you preferably have experience in ITSM tooling such as ServiceNow
  • you have budgeting experience
  • you show leadership, are communicative and can easily set up the operational networking relations in a complex organization
  • you can express a vision, translate this into a roadmap and manage its operational roll out
  • you are pragmatic but also result oriented
  • you are hands-on oriented
  • ideally, you speak fluently English, Dutch & French

 The mission of our IT organization is to strengthen our partnership with the business and gradually enhance our E2E delivery of complex IT services. You will be part of a challenging environment, with a lot of change and managed uncertainties, within a big and complex organization. You will be part of a story where the future IT organization is being drawn, and we are looking for professionals who can help us shape this future. 

Want to tackle tomorrow’s multi-technical challenges with us?

Then join our experts in the various innovative and exciting projects of EQUANS. You get the opportunity to use your technical skills as well as to discover cutting-edge technologies and help customers in the 3 major transitions of today: the energy transition, the industrial transition and the digital transition.Joining EQUANS is more than that! You also get:

  • a competitive salary in line with your education and experience
  • fringe benefits such as meal vouchers, concessionary travel, hospitalization- & group insurance
  • interesting training and career opportunities

 We are looking forward to meeting you! Does this description fit you and would you like more information? Contact our colleague Stéphanie Limberopoulos – stephanie.limberopoulos@equans.com (HR-related questions) or Kaveh Randjandiche – 0473 93 25 69 – Kaveh.randjandiche@equans.com (technical-related questions)

Share this job

EQUANS is a multi-technical expert within the ENGIE group that offers a complete service from design to installation, maintenance and financing.

As an international market leader, we help our customers in the 3 major transitions of today: the energy transition, the industrial transition and the digital transition. In Belgium, we can count on the expertise of our 9,600 employees, spread over more than 56 locations. Every day they use their know-how to make cities more attractive, industries more efficient and greener and buildings more sustainable and comfortable.

Each job has its own reality!

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