Product Owner Service NOW (ITSM Tooling)


For our IT department, located in Brussels, Equans is looking for an experienced Product Owner ITSM Tooling (with a focus on ServiceNow) and willing to be part of an ongoing adventure.

As a Product Owner ITSM Tooling you are in charge of:

  • defining the appropriate organization for the portfolio you manage
  • agreeing upon the budget, necessary to have your scope managed in an agile way, mixing both day to day operations & application evolutions
  • managing the relations with the IT business representatives
  • defining its corresponding sourcing strategy
  • defining SLA’s, OLA’s, 3rd party contracts,…
  • managing & reporting internally within IT
  • developing the appropriate roadmap of our ITSM tooling
  • defining the priorities of our backlog and having it continuously delivered

In your role:

  • you are part of the application delivery community, consisting of around 30 persons
  • you hierarchically report within the Digital Platforms department, but your functional scope is throughout the full IT division
  • you are considered a senior delivery expert and as such have impact on our way of working
  • you are considered an expert both in ITSM tooling and IT processes. You are the linking pin to make sure that our IT processes & procedures are well translated into our ITSM tooling
  • your main focus is to evolve our ServiceNow platform drastically in the upcoming years

Do you possess the following skills & knowledge? Then quickly click ‘Apply’!

  • ideally you have already managed an application as a Product Owner
  • you preferably have experience in ITSM tooling such as ServiceNow
  • you have budgeting experience
  • you have a deep understanding of how IT operates, what kind of processes are needed to support its functioning and how this is to be translated into our portfolio of ITSM tools
  • your agile mindset makes it possible for our ITSM tooling to continuously evolve. You are in charge of having the right mix of profiles in your (virtual) team in order to make this happen
  • you show leadership, are communicative and can easily set up the operational networking relations in a complex organization
  • you can express a vision, translate this into a roadmap and manage its operational roll out
  • you are pragmatic but also result oriented and hands-on
  • ideally, you fluently speak English, Dutch & French

Want to tackle tomorrow’s multi-technical challenges with us?

Then join our experts in the various innovative and exciting projects of Equans. You get the opportunity to use your technical skills as well as to discover cutting-edge technologies and help customers in the 3 major transitions of today: the energy transition, the industrial transition and the digital transition.

Joining Equans is more than that! You also get:

  • a competitive salary in line with your education and experience
  • interesting training and career opportunities
  • group-, hospitalization-, disability insurance
  • eco & meal vouchers, representation allowance
  • concessionary travel, lease car
  • smartphone with subscription, laptop, internet fee
  • additional paid leave, seniority leave, homeworking

We are looking forward to meeting you!

Are you interested in this position and do you have questions? Please contact our HR colleague Olivier Gustin - +32 489 80 94 75 or olivier.gustin@external.equans.com