Service Manager Messaging & Collaboration

Equans in Brussels is looking for a Service Manager Messaging & Collaboration.

As part of Equans’ journey to become an autonomous organization, we are building a new IT Operating model, in which we will be working as a global organization to deliver some of our core IT components. As a Group we have defined a number of Shared Line of Service which will deliver services globally across all business units (24/7).

As a Service Manager Messaging & Collaboration you participate in the construction of the Global Shared Line of Service Digital Workplace. The Digital Workplace SLS will be delivering services on workstations (~ 55K workstations at term), Office 365 (up to potentially 100K employees), Identity and Access Management components (Okta) and other global security services (Intune, Proofpoint, Crowdstrike,…). Your focus will be on the O365 service line.

You become part of a new team of global IT players. A team you co-construct together with colleagues/squad members across the globe. You participate in the selection of a new outsourcing partner and transition services from the existing Equans IT teams. In the initial phase, the start-up will be handled in a program approach to transition afterwards in a “standing” service line.

Details of the job:

• as Service Manager you are responsible for the overall budget and for defining a cost/financing model with the Group IT Performance team to be able to cross charge and deliver value for money services
• you lead a team of O365 experts and you select and manage service providers to deliver global service
• you work closely with technology providers such as Microsoft,…
• you are in charge of Build and Run activities (including implementations, migrations, obsolescence initiatives)
• as a people manager/servant leader you assist the team in creating a more internal structure (portfolio, resource forecasting, team meetings, community alignment,…)

Lines of communication

You report to the Service Line Manager Digital Workplace. You work closely together with the Group CIO Council and more particular with the Group CTO & CISO.

What do you need to be successful in this function?

• you have at least 10 years of experience in complex IT organization(s)
• you have experience in agile ways of working
• strong and proven technical knowledge in mentioned domains (O365,…)
• proven experience in managing complex program and/or service teams, ideally 24/7
• proven experience in working with large outsourcing partners, ideally offshore
• you are pro-active and have a problem solving mindset
• you are able to work in a fast-paced and very demanding environment
• you have a hands-on attitude and are open to tasks outside of the classic task description
• you are customer-oriented and have a learning mentality
• you value the team’s success more than you value your personal achievements
• you communicate in a concise but kind way and have good social skills
• you are open for travelling to other regions (once per Q)
• languages: full professional proficiency in English and French

Want to tackle tomorrow’s multi-technical challenges with us?

Then join our experts in the various innovative and exciting projects of Equans. You get the opportunity to use your technical skills as well as to discover cutting-edge technologies and help customers in the 3 major transitions of today: the energy transition, the industrial transition and the digital transition.

Joining Equans is more than that! You also get:

• a competitive salary in line with your education and experience
• interesting training and career opportunities
• group-, hospitalization-, disability insurance
• eco & meal vouchers, representation allowance
• concessionary travel, lease car
• smartphone with subscription, laptop, internet fee
• additional paid leave, seniority leave, homeworking

We are looking forward to meeting you!

Are you interested in this position and do you have questions? Please contact our HR colleague Olivier Gustin – +32 489 80 94 75 or olivier.gustin@external.equans.com