IT Business & Process Analyst

What if you could shape IT governance and business processes that improve service quality, reduce risk, and ensure compliance across the organization? 

As an IT Business & Process Analyst, you will design, implement, and mature IT governance, risk, and compliance frameworks, while defining end-to-end IT processes. You will work closely with IT leadership, process owners, and business stakeholders to translate requirements into repeatable, auditable processes and KPIs that drive operational excellence.

Your work location: Brussels

Zoom on the job: 

• design and implement governance frameworks, including steering/forums, roles & responsibilities, decision-making flows, and policy lifecycles
• define, document, and operationalize core IT processes (incident, problem, change, release, asset/configuration, capacity, service request, supplier/vendor management, IAM)
• develop KPIs, dashboards, and reporting for operational teams and SteerCo; define targets and escalation rules
• establish process controls and compliance checks aligned with standards (ISO 27001, ITIL, GDPR) and internal policies
• facilitate workshops and working groups to socialize processes, secure approvals, and ensure adoption
• create process artifacts such as maps, RACI matrices, SOPs, templates, playbooks, and training materials
• support internal and external audit readiness, including evidence collection, remediation tracking, and closure
• coach and upskill process owners and practitioners, embedding continuous improvement methods (Lean, PDCA)
• coordinate with PMO, security, risk, and legal to align governance and change initiatives
• track benefits and measure process improvement outcomes, communicating progress to stakeholders

Are we a match? 

• 5 years’ experience in IT governance, ITSM/process design, or IT risk & compliance roles
• experience implementing IT processes and governance structures (incident, change, release, asset/CMDB, etc.)
• experience supporting audits and remediation activities
• experience in change management is a nice to have
• experience in agile environments is a nice to have
• knowledge of ITIL practices and experience with ISO 27001, GDPR, or other relevant standards
• hands-on experience building KPIs, dashboards, and steering committee materials
• excellent documentation and process-mapping skills (Visio, Miro, or equivalent)
• knowledge of SAP, ServiceNow SPM module, MS DevOps, or similar tools is a nice to have
• strong analytical thinking, problem-solving, and a data-driven mindset
• collaborative, pragmatic, and diplomatic, balancing governance with operational needs
• organized, results-oriented, and able to manage multiple workstreams simultaneously
• attention to detail and a strong sense of accountability
• fluent in English, Dutch, and French

Want to tackle tomorrow’s multi-technical challenges with us?

At Equans, you find an exciting career within a stable and financially sound company. You work on challenging, diverse projects and assist our clients with today’s three major transitions: the energy transition, the industrial transition, and the digital transition.

You have the opportunity to discover cutting-edge technologies and further develop your skills.

Joining Equans is more than that! You also get:

• a competitive salary in line with your education and experience
• interesting training and career opportunities
• group- & hospitalization insurance
• eco & meal vouchers, representation allowance, 13th month, holiday pay
• lease car with charging card, bicycle lease plan
• smartphone with subscription, internet fee
• additional paid leave, seniority leave, homeworking
• discounts through Benefits@Work (culture, sports, travel, and more)

Add to that the contagious warm atmosphere at Equans, and what are you waiting for?

We look forward to welcoming you!